Customer Service Policy

Introduction

At Premium Folgers Coffee, customer satisfaction is our top priority. Our Customer Service Policy outlines our commitment to providing exceptional support to our customers, ensuring that all inquiries, concerns, and issues are addressed promptly and professionally.

Our Commitment

We strive to provide friendly, helpful, and efficient customer service to every customer. Our team is trained to assist you with all aspects of your shopping experience, including order placement, order tracking, returns, refunds, product information, and more. We are dedicated to resolving any issues you may have to your satisfaction.

Service Hours

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (PST). Inquiries received outside of these hours will be addressed on the next business day. For urgent inquiries, please include “URGENT” in the subject line of your email, and we will prioritize your request.

Handling Inquiries and Complaints

When you contact us with an inquiry or complaint, we will: (1) acknowledge your message within 24 business hours; (2) gather any necessary information to resolve your issue; (3) provide you with a clear timeline for resolution; and (4) follow up with you to ensure your issue has been resolved to your satisfaction.

Product Information and Support

Our customer service team can provide you with detailed information about our Folgers coffee products, including ingredients, brewing instructions, and flavor profiles. If you have questions about which product is right for you, we are happy to offer recommendations based on your preferences.

Feedback

We welcome your feedback on our customer service and our products. Your input helps us improve our services and ensure we continue to meet your needs. If you have any suggestions or comments, please feel free to contact us.